FAQ

Where are these made and shipped from?

Our products are all made in South Carolina, USA, and we have warehouses in the U.S./CAN/U.K./AUS. Your items will be delivered from the warehouse which close to you for faster delivery.

How can I get a free shipping cost?

Free shipping on orders over $79.99. 

Does the item run true to size?

Yes!It runs true to the garment size chart please choose your size based on your measurements.

About the refund

We guarantee to refund your money to your account within 30 days.

About the return or exchange

Please contact our Customer Service tiblues@onservice.vip to get the return address. please allow a little bit of color and size difference, this is inevitable.

How Do I Cancel An Order?

We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

 

How Long Does Shipping Take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 7 to 20 working days. Your tracking number will be updated 3-7 days after your order has been shipped. 

IS MY INFORMATION SECURE USING THIS SITE?

Yes, we use the latest technology to ensure your information is secure. To get more information, please read our privacy policy

HOW DO I TELL IF A DRESS IS AVAILABLE?

Unfortunately availability changes by the minute and we are unable to know availability on your dress until you place an order. Once your order is placed, we will either pull your dress from our inventory or an
Our employee will call the designer directly to order your dress. We will contact you ASAP to let you know when we can have this dress for you.

HOW TO PAY
1. What kinds of payments are accepted?
When you place an order with PayPal you will be redirected to the PayPal payment page,where you can confirm your payment by logging in with your PayPal username and password.

You may still check out even without a PayPal account.To do so, please click on "Pay with Debit/Credit Card" and you'll be redirected to a secure
page where you can enter your credit card information or complete your payment safely via PayPal.

On iphones,you can use Face lD, Touch ID, or passcode to unlock your device. On Android devices,you can use the face or fingerprint scan, PiN, or Pattern to unlock your device (depending on what device lock is set up on your device. You should be automatically directed to your PayPal
home screen when completed.

You can also follow this link to Setup your passkey.

Passkeys for PayPal require a device that runs at least iOS 16, macOs Ventura, or Android 9. For web use, a Safari or Chrome browser is reguired.